I completely understand where you’re coming from with this, the months prior to the take over the tech support was pretty helpful, though the billing issues were still there. Four hours just to get to the facility to even see it is completely terrible! We thankfully didn’t have the much invested into the company and was able to relocate the data fairly quickly.

As a suggestion to perhaps help your plight with Internap, can you have a DRAC card installed to your servers so you can take care of some basic things instead of them? Though if they need to install them that’s another consideration :)

Before the Internap take over there were 24/7 on-site techs that could help out with any issues that would arise with any of my servers. They were very knowledgable, helpful and very nice. Once Internap took over they removed the techs and replaced them with an inempt security attendant who has zero tech knowledge and even has trouble pushing buttons to restart servers. They now contract out any technical support needs to a local company in the area. That change resulted in long wait times to get anything done. It once took 4 hours for them to just arrive at the facility to look-in to a problem I was having. All the while, every single website/service that I host was down and I was just getting pounded with phone calls from my customers.

I hate Internap with a passion and want to leave desperatly, but as anybody with a hosting company knows, it is difficult to just pick up and move without significant downtime for all their customers.

Don’t even get me started on billing issues…..

I also sent you an email but thought afterwards I would post here as well.

There has been a fair amount of interest in the article and I will be writing a follow up over the next couple weeks. I’d be happy to answer questions about this and would like to get an idea if I should touch upon something in the follow up people are wondering that I didn’t mention here.

I can be contacted at chris@beinguseless.com

john@archoncap.com